Coronavirus (COVID-19)
We are here to help our customers and community. We will keep you informed on how we are responding as the situation evolves.
Find out more › Link to whole cardTrade waste
What is trade waste and what are the responsibilities of a trade waste customer?
Find out more › Link to whole cardBackflow prevention
Backflow from an industrial or commercial property could pollute the local water supply. Installing a backflow prevention device protects from this very serious situation happening.
Find out how › Link to whole cardWater carting
Find a standpipe in our region and how to get a permit to use them.
Find out more › Link to whole cardPlanned works and interruptions
Sewer Spill - Jackass Flat
- Jackass Flat
Reservoir closures for on-water recreation
- Upper Coliban Reservoir & Malmsbury Reservoir
Malmsbury Reservoir and Upper Coliban Reservoir are temporarily closed to on-water recreation because these reservoir
Water main renewal, Guildford
- Fryers Street, Guildford between Franzi & Ballarat streets
We will be carrying out water main renewal works on Fryers Street, Guildford to replace 125 metres of existing water
Latest news
We've kicked off the next round of engagement for our new Urban Water Strategy. We've taken your feedback on board and…
We’re working to maximise water efficiency savings for our customers through the use of digital data loggers. Have your…
Newstead and Maldon - We will be carrying out routine leak detection works between Monday 29 November and Wednesday 15…
Bin it, don't flush it
What can I flush down the toilet?
What can I pour down the sink?
Help protect the sewer network and environment by following these simple steps.
Learn more