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We pride ourselves on our customer service and ensuring our products meet your expectations. Our goal is to be easy to deal with and strive to resolve any dissatisfaction on a first contact resolution basis. 

If you have a complaint, contact our Customer Support Team in the first instance and we’ll work with you to address your concerns. 

Phone 1300 363 200, 8am – 5pm, Monday to Friday, excluding public holidays.
Email coliban@coliban.com.au
Online Submit an enquiry below
In person 37-45 Bridge St Bendigo, between 8.00 am – 5.00 pm, Monday to Friday, excluding public holidays.

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service: 

  • TTY users phone 13 36 77 then ask for 1300 363 200. 
  • Speak and Listen users phone 1300 555 727 then ask for 1300 363 200. 
  • Internet relay users connect to the NRS then ask for 1300 363 200.

Our Customer Charters outline your full rights and responsibilities as a customer and detail how we will manage your complaints.
 

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