We pride ourselves on our customer service and ensuring our products meet your expectations. Our goal is to be easy to deal with and strive to resolve any dissatisfaction on a first contact resolution basis.
If you have a complaint, contact our Customer Support Team in the first instance and we’ll work with you to address your concerns.
| Phone | 1300 363 200, 8am – 5pm, Monday to Friday, excluding public holidays. |
| coliban@coliban.com.au | |
| Online | Submit an enquiry below |
| In person | 37-45 Bridge St Bendigo, between 8.00 am – 5.00 pm, Monday to Friday, excluding public holidays. |
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:
- TTY users phone 13 36 77 then ask for 1300 363 200.
- Speak and Listen users phone 1300 555 727 then ask for 1300 363 200.
- Internet relay users connect to the NRS then ask for 1300 363 200.
Our Customer Charters outline your full rights and responsibilities as a customer and detail how we will manage your complaints.