Invoice or Account Statement
For a copy of a previous invoice or account statement, complete an Invoice or Account Statement Request online form.
You'll need:
- your account number (9 digit number prefaced with the letter C in the top right corner of your bill)
Applications take 3 business days to process.
Information Statement / Special Meter Read
An Information Statement shows the water and/or sewage fees owing on a property at a particular time.
It's usually needed when buying or selling a property or change of business ownership, but can be requested any time.
A Special Meter Read is included in your application, which calculates water use at the property to a particular date.
How to order
If you want an Information Statement and a Special Meter Read, complete our Information Statement and Special Meter Read Request form online.
You'll need:
- all relevant titles
- title plan
- credit card to make a payment
Once we get your form and payment, we can process your order. It will take approximately 5 working days.
If you only want an Information Statement, you can alternatively apply using LANDATA or Dye & Durham.
Fees (2025/26)
| Special Meter Read (manual read) | $24.29 |
| Special Meter Read (digital read - no charge) | $0 |
| Information Statement | $36.51 |
Fees are GST exempt.
Note that if you apply using our online form and we can't find a property that matches your application, you'll get a Not Rated Certificate. In this case, the fee still applies.
For more information call us on 1300 363 200.
Last updated on 27 Jun 2025