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Customer Service Counter 

Our customer service counter at 37-45 Bridge Street, Bendigo is open 8am to 5pm Monday to Friday, in line with current restrictions announced on Wednesday 17 February 2021. 

We continue to comply with current Victorian Government directions, including the mandatory wearing of fitted face masks indoors. 

Please remember to wear a fitted face mask when visiting our reception area. 

Stay up to date here on our coronavirus (COVID-19) page.

How to contact us


1300 363 200

Faults and emergencies can be reported on this number, anytime 24/7



By mail

PO Box 2770
Bendigo DC VIC 3554


Accessibility services

Access information about our services in a way that suits you.


Hearing and speech assistance

If you are deaf or have a speech or hearing impairment, you can contact us through the National Relay Service (NRS):

  • Teletypewriter (TTY) users call 133 677 then ask for 1300 363 200.
  • Speak and Listen users call 1300 555 727 then ask for 1300 363 200.
  • Internet Relay users connect to the NRS then ask for 1300 363 200.


Text to speech

Click the ‘Listen’ button at the very top of the screen to hear the information on our website being read aloud. With this tool, you can also magnify text and download an MP3 file of the page.


Translation services

To read or listen to our website in another language, click the ‘Translate’ button at the very top of the screen.

If you want to talk to us, call 13 14 50 to use a free interpreter service. For more information, visit Translating and Interpreter Service.  



If you would like to get in touch to give us feedback or make a complaint, you can:


Last updated on 18 Feb 2021
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