Please note our customer service counter will be closed this Friday 24 September for the AFL Grand Final public holiday. Our office will reopen at 8am on Monday 27 September. Remember, you can phone us 24/7 on 1300 363 200 for faults and emergencies.
How to contact us
1300 363 200
Faults and emergencies can be reported on this number, anytime 24/7
Our customer service counter is open 8am to 5pm Monday to Friday at 37-45 Bridge Street, Bendigo, excluding public holidays.
PO Box 2770
Bendigo DC VIC 3554
Access information about our services in a way that suits you.
Hearing and speech assistance
If you are deaf or have a speech or hearing impairment, you can contact us through the National Relay Service (NRS):
- Teletypewriter (TTY) users call 133 677 then ask for 1300 363 200.
- Speak and Listen users call 1300 555 727 then ask for 1300 363 200.
- Internet Relay users connect to the NRS then ask for 1300 363 200.
Text to speech
Click the ‘Listen’ button at the very top of the screen to hear the information on our website being read aloud. With this tool, you can also magnify text and download an MP3 file of the page.
To read or listen to our website in another language, click the ‘Translate’ button at the very top of the screen.
If you want to talk to us, call 13 14 50 to use a free interpreter service. For more information, visit Translating and Interpreter Service.
If you would like to get in touch to give us feedback or make a complaint, you can:
Last updated on 20 Sep 2021