Harcourt
The following support is now available for customers in Harcourt following the bushfires that impacted the community on 9 January 2026.
Bushfire Bill Relief Program
| For urban customers in Harcourt who lost their primary dwelling or business | We have waived our entire bill for the billing period early November 2025 to early February 2026. We will waive our fixed service charges for the billing period early February 2026 to early May 2026 (this means you will only pay for any water used on your property during this time). No action is required. These benefits will be applied automatically for eligible customers. |
| For rural customers in Harcourt who access water from our rural pipeline (and who are billed using a different structure) | Impacted customers in the fire-affected area will receive $450 in bill relief, including a $300 rebate off their current bill (received in February 2026) and a further $150 rebate off their next bill (due to be issued in April 2026). These benefits will be applied automatically for eligible customers. Eligible customers may also be entitled to an additional $500 if their primary dwelling was destroyed by fire. Please contact us if you believe you are eligible for this support. |
| Whole-of-community support | Through our Community Rebates Program, we made a $6,000 contribution to the Harcourt Progress Association rebate to support local recovery efforts. This contribution acknowledges the impact of the Do Not Drink Advisory caused by the fires. |
If you need help or have questions, please call us on 1300 363 200.
Further information is available at www.connect.coliban.com.au/harcourt.
Click here for information about our Coliban Assist program and our support for customers.
The Victorian Government is providing recovery support for people and communities affected by the fires. Click here to learn more about the help and support available.
You can call the Emergency Recovery Hotline every day on 1800 560 760 from 9am to 5pm.