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Subject to relevant legislative requirements, we aim to make the information that we have accessible to the public. Some of this information is freely available, while other information and documents that we hold can be requested under the Freedom of Information Act 1982.

Each year, our Annual Report includes a statement of the availability of certain types of information. Specifically, our Annual Report sets out whether this information is available on request, from our website, in our Annual Report; or not applicable in the circumstances. 

If you need assistance finding any document or information that is publicly available or would like to request a Coliban Water publication or other information that is publicly available, please contact us on 1300 363 200 or by email at

The following information statements are provided in accordance with the Freedom of Information Act and include details on our structure and functions, a non-exhaustive list of the types of information and documents we have in our possession and an outline how a person can access that information.


Information on Coliban Water’s corporate structure, functions, Board of Directors, and the key legislation under which we operate is available from the following page on this website or from our Annual Reports.

Coliban Water produces a range of documents and records in the course of its work. We capture and manage this broad range of documents and records across our information technology systems, including in our enterprise document management system. The major document types in our document management system are:

  • Policies and policy statements
  • Procedures
  • Manuals
  • Frameworks
  • Registers
  • Charters
  • Business Documents
  • Forms
  • Templates
  • Technical Standards.

Coliban Water produces several publications, many of which can be accessed and downloaded from this website. 

We have also developed a range of internal plans, policies and procedures that govern our daily operations and support the delivery of our functions.

Some of the key planning and policy documents are published on this website or are highlighted in our Annual Reports.

The Freedom of Information Act 1982 allows public access to documents held by government organisations.

To request access to documents:

Lodge the form


By mail:
Freedom of Information Officer 
Coliban Water PO Box 2770 
Bendigo VIC 3554

Visit our office:
37-45 Bridge Street
Bendigo Victoria 3550

See our contact us page for information on opening hours and parking. 

How we will respond

Find out how we will respond to your Freedom of Information request.

Amend your personal information

Request an amendment to your personal records.
Last updated on 14 Nov 2023
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