Wednesday 9 July
Goornong customers
The taste and odour issue some customers recently reported has now resolved. We’d like to thank you for your patience while we managed this issue, and apologise for any inconvenience caused.
The issue as caused by compounds in the raw water quality entering our water treatment plant. The process of treating raw water and turning it into safe drinking water is complex. A number of naturally occurring substances can impact the taste and odour of treated drinking water, even in the tiniest amounts. This is what happened in Goornong.
In response, we adjusted the treatment process to remove these compounds. We also completed a targeted flushing campaign of the water mains. We also continued to test and assess the water quality to ensure our plan to fix the problem was working.
We’re confident your water should now be back to normal. However, if you are still experiencing problems, we want to know about it. You can call us on 1300 363 200 with these details.
Once again, our apologies and thank you for your patience while we managed this unexpected issue.