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We have our services, prices and level of investment reviewed by the Essential Services Commission (ESC) every 5 years to ensure our programs and pricing is justified and fair. The ESC is the independent economic regulator which includes the water industry.

18 months before submitting our Pricing Submission 2018 - 2023 to ESC, we talked to and engaged with our customers and stakeholders in different ways to get feedback on our services and pricing plans for the next 5 years. Here are summaries of what we heard:

Our submission was approved by the ESC on 19 June 2018. 

Feedback has finished for our Pricing Submission 2018 - 2023, but we would like to still talk to our customers and stakeholders about our services and pricing, we welcome you to contact us. 

Last updated on 24 Feb 2020
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