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We have our services, prices and level of investment reviewed by the Essential Services Commission (ESC) every 5 years to ensure our programs and pricing is justified and fair. The ESC is the independent economic regulator which includes the water industry.

Determining what you pay for your water and sewerage services requires careful planning.

To help ensure our pricing for 2023-2028 is fair, we spoke with almost 20,000 people over six months - including customers in urban and rural areas, young people, older people, community groups, business customers, local councils and Traditional Owners.

An independent 32-member Community Panel also helped test whether our proposed pricing, investment plans and levels of service meet community expectations now, and in the future.

Find out more at Connect Coliban.

Last updated on 02 Nov 2023
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