15 September 2026
Important Notice: Temporary Delay in Refund Processing
Due to planned system upgrades, we will temporarily pause processing refund applications between 14 September and 15 October 2026.
You may still submit your refund request during this time. However, please note that funds will not be returned to your account until 16 October 2026 when processing resumes.
Please contact us on 1300 363 200 8am - 5pm weekdays if you have any queries or concerns.
Last updated on 15 Sep 2026