More than two thousand customers across six water corporations, including Coliban Water, will be surveyed over the coming weeks for their feedback on water and sewerage services.
Coliban Water’s Executive General Manager Customer & Stakeholder Experience Lauren McLean said the annual survey is an important tool to help the organisation gauge how well it is performing with our services and will assist with our planning for the future.
“We encourage customers contacted to be as honest as possible about their experience with us over the past 12 months when asked for their feedback on a variety of issues. The survey should take no more than ten minutes to complete,” she said.
Joining forces for this annual customer satisfaction survey are Central Highlands Water, Goulburn Valley Water, East Gippsland Water, South Gippsland Water, Gippsland Water, Westernport Water and Coliban Water.
Australian contractors Insync and TKW Research are collecting the customer satisfaction data over the telephone, with a random sample of 400 residential customers being contacted from each of the water corporation areas.
The data will add to the significant engagement Coliban Water has undertaken in the last 12 months through its Urban Water Strategy and Pricing Submission 2023-2028 processes.
“By understanding what our customers want, need and understand we can better prepare for the future.
“Importantly, by joining forces with a number of other water corporations on this project, we are able to save tens of thousands of dollars by sourcing a more competitive price, with this saving ultimately passed onto our customers,” Ms McLean said.
The telephone survey is all about gathering information. TKW Research and Insync will clearly identify themselves and will not engage in any sales pitch for a product or a service.
“We know that keeping your personal data private is more important than ever, our representatives won’t ask for any identifying information or data,” she said.
Please note that if customers receive calls from people selling water filters or any other device, it is in no way connected with this survey.
The survey has commenced and will conclude on Friday 21 September 2022. If you have any questions please call us on 1300 363 200.