To transfer money between your Coliban Water accounts, complete a Transfer Funds Request form online.
If you have paid the wrong account or are in credit, you can complete a Refund Request form online.
All account holders must authorise this refund. If your Coliban Water account is in joint names, we will require authorisation from all parties.
For owners, this means all listed on the Title. For tenants, this means all those named on the lease. If either of these documents have been updated since you occupied the property, changes will need to be verified.
Where all named on the account are unable to complete the refund form; we require proof of payment to the Water Account which includes the Payment Reference Number for the property. *(Payment Reference Number can be found on right of the payment slip).
If the refund is from an account that is not in your name or is in a business name, you will need to attach proof of the payment you made. This can include:
• A copy of your bank statement showing your name and the funds leaving your account. All other transactions can be blanked out.
• A screenshot from your bank app or a statement; other payments covered, showing the transaction *including the Payment Reference Number, to the account sent on the form.
• A copy of the receipt of payment made in cash.
Proof of payment is required to protect your funds and assist during financial audits. If the required information is not received, the refund cannot be processed.
Bank details in the form of BSB and Account Numbers are essential as refunds cannot be processed to cards.
Requests may take up to 10 business days to process. Requesting a refund through electronic funds transfer (EFT) will ensure funds are available in your account sooner than a refund cheque will clear.
Cheques can be subject to delays due to Covid-19 and postal interruptions. Refunds can be received faster if bank BSB and account details are supplied.