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How can we provide more support to more of our customers? By connecting you with our networks!

We are proud to be a Thriving Communities Partnership and One Stop One Story (OSOS) Hub participating partner.
The OSOS Hub enables us to connect and refer our customers to a range of supports through a single, secure access point.

This means that our customers experiencing domestic and family violence and/or financial hardship who reach for support with their water bill can tell their story once and get access to holistic, wrap-around support from participating service providers including utility providers, banks, tollways, legal service providers and telecommunications companies.
To find out more about the One Stop One Story (OSOS) Hub please contact our Customer Care team on 1300 363 200 or 03 5434 1308.


OSOS brochure

Download the OSOS official brochure
Last updated on 20 Dec 2023
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