Tenants and property owners have different responsibilities when it comes to paying bills and managing accounts. These responsibilities for residential and business customers are set out in Victorian Government legislation.
As a tenant:
- When you move in, you (or your real estate agent) need to set up an account in your name.
- When you move out, you're responsible for closing your old water account.
Use our Move In / Move Out a Tenant online form to update your details.
Property owners can notify us when a new tenant moves into their property, but we will need the tenant's personal details to create an account.
Buying or selling
If you own your property, you need to update your details when you move.
To find out if there are fees owing on a property for sale, your solicitor or conveyancer can order an Information Statement or Special Meter Read.
Add someone to your account
If you would like to give another person access to your account, submit the Authorise Access to My Residential Account online.
To add another property owner to the account, you need to send us an updated property title with their details.
Owners of commercial properties are responsible for managing accounts and paying bills. We don't open accounts for commercial tenants.
If you want to:
- let your tenant make enquiries about the account, submit an Authorise Access To My Commercial Account form.
- find out how much is owing on a property, order an Information Statement and Special Meter Read Request.
Last updated on 10 Dec 2019