Coliban Water fees and charges for the 2019/20 financial year will reduce from Monday 1 July 2019.
Acting Managing Director Neville Pearce said the lower prices are the result of a five-year pricing plan which Coliban Water submitted to the Essential Services Commission in 2018.
“As part of our Pricing Submission we committed to keeping prices lower than inflation each year. We’re now into the second year of this pricing plan and it’s fantastic to pass on these cost reductions to our customers.
“Inflation is added to all Victorian water bills. Currently the cost of inflation is 1.3 per cent. From 1 July 2019, most of our prices will reduce by 1.8 per cent before the cost of inflation is added.
“What that means is that the majority of prices will actually reduce by 0.5 per cent. For a residential household with average water consumption of 188 kilolitres per year, they will see a $24 reduction in their bill from $1,357 to $1,333,” Mr Pearce said.
Fees and charges are in place to recover the costs of providing water and sewer services, including investment in infrastructure to provide services at a standard which customers expect and value.
“Charges for rural customers have also decreased in line with our other fees and charges. We have recently posted out a list of fees for modernised and unmodernised rural systems to our rural customers,” Mr Pearce said.
A further change to this year’s prices is that two pricing districts have combined to form one.
“We have been transitioning these price districts over a period of time. All residential customers will now be billed at the same volumetric price depending on whether they receive treated, untreated or recycled water.”
The 2019/20 Schedule of Fees and Charges can be found online at www.coliban.com.au
Mr Pearce said Coliban Water would continue to offer a range of support measures for those who may face payment difficulties.
“We are here to help our customers. If you have a short term or long term concern about your ability to pay your bill, please get in touch with us to discuss your options. Our staff are friendly, respectful and confidential.”
The Department of Health and Human Services (DHHS) and other agencies also offer a variety of concessions and benefits to eligible card holders to assist low-income Victorians with water and sewerage bills.
Please contact the Coliban Water Customer Support Team for more information on 1300 363 200.
Last updated on 12 Aug 2019