Some parts of the water and sewer network are our responsibility and others are yours. Know who to contact if you have a problem and how to look after your water meter and pipes to prevent costly damage or water bills.
Sewer blockages
Protect the sewer network by only flushing down the three Ps; pee, poo and toilet paper.
Who's responsible
Should I call Coliban Water or a plumber?
Who can help if you have a problem with your water or sewer services.
Overflow relief gullies
Maintain your Overflow Relief Gully and check it's compliant.
Undetected leaks
If your daily water usage is higher than you expect and you can't locate a leak, you might have an undetected leak.
Check for a leak
Use this step-by-step guide to check whether you have a leak.
Frozen pipes and meters
What to do if your pipes and water meter freeze and what you can do to prevent it.
Backflow prevention
Commercial and trade waste customers must have a suitable backflow prevention device properly installed and tested.
