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Customer Support update – longer wait times
Monday 6 July 2020

We switched over to our new billing and customer support system from 1pm on Monday 6 July 2020.

Our Customer Support Team will be responding to enquiries and actioning requests received from the three days last week when we were limited to only taking faults, emergency and financial hardship calls.

As a result, customers may experience longer wait times as we work through these requests.  The team is back online to respond to all enquiries, whilst also adapting to the new system.

We apologise for any delay and thank customers for their patience.

We have prepared some Frequently Asked Questions (PDF 200KB) about our  new billing and customer support system. More information will also be included in your next bill.

 

Customer Contact Centre and reception area

As part of our response to the coronavirus (COVID-19) outbreak, Coliban Water is implementing additional precautions so that we can continue to make sure customers have the support they need while ensuring we deliver our essential water and waste water services.

In line with actions being taken across water sector agencies, our Customer Contact Centre and reception area at 37-45 Bridge Street, Bendigo will be closed from Monday 23 March until further notice.

We are taking these steps to help minimise the risk of the virus spreading, and our Customer Support Team will still be attending to all customer needs.

Stay up to date here on our coronavirus (COVID-19) page.


How to contact us


Phone

1300 363 200


Email

coliban@coliban.com.au


By mail

PO Box 2770
Bendigo DC VIC 3554

 

Accessibility services

Access information about our services in a way that suits you.

 

Hearing and speech assistance

If you are deaf or have a speech or hearing impairment, you can contact us through the National Relay Service (NRS):

  • Teletypewriter (TTY) users call 133 677 then ask for 1300 363 200.
  • Speak and Listen users call 1300 555 727 then ask for 1300 363 200.
  • Internet Relay users connect to the NRS then ask for 1300 363 200.

 

Text to speech

Click the ‘Listen’ button at the very top of the screen to hear the information on our website being read aloud. With this tool, you can also magnify text and download an MP3 file of the page.

 

Translation services

To read or listen to our website in another language, click the ‘Translate’ button at the very top of the screen.

If you want to talk to us, call 13 14 50 to use a free interpreter service. For more information, visit Translating and Interpreter Service.  

 

Feedback

If you would like to get in touch to give us feedback or make a complaint, you can:

 

Last updated on 06 Jul 2020
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