Pricing Information

> Prices for 2018/19

All our prices for 2018/19 can be found in our Schedule of Fees and Charges 2018/19 (PDF).

From 1 July 2018 our prices have been frozen for most services.

Inflation is added to all Victorian water bills each year, currently 1.9 per cent. Prices will reduce by 1.9 per cent in 2018/19 before inflation is added, creating the price freeze were we are absorbing the cost of inflation.

The prices we charge are overseen by the Essential Services Commission (ESC), the economic regulator of the Victorian water sector.

Every five years we develop a plan that details our pricing pathway and the service outcomes we will deliver.

Our Pricing Submission 2018 details our prices, service levels and key works programs for the next five years. Our submission was shaped with the help of our customers.

 

> Fixed charges

Learn more about the fixed charges on your account, why they are needed and where every $100 of your residential water bill goes

 

> Understanding your bill

Learn more about your water bill with our easy reference-guide.

 

> Online Residential Pricing Estimator


Use our online pricing estimator to calculate residential bill estimates for your household.

 

> Bill payment options

There are a variety of ways that you can pay your bill. These are all listed on the reverse of your water bill and on our Pay your bill web page.


> Payment difficulties


Please call 1300 363 200 for a confidential discussion about payment options.

 

> Pricing areas in our region

Our region is divided into two separate pricing districts: Central and Northern.

Customers in each district pay a different rate per kilolitre of water used. 

Fixed charges remain the same across both pricing districts.

 

> Government Water Rebate

The Government Water Rebate initiative was aimed at lowering household water bills across the state and delivering lower tariffs to customers in our region.

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