Your Account

> Pay your bill

Direct Debit, online BPAY, bank transfer, telephone, mail, in person and Centrelink deductions.

Photograph of a Coliban Water Customer Service Officer

> Understanding your bill

An easy reference-guide for understanding residential bills.

> Change your details

How to change your mailing address, contact details or name.

> Payment difficulties

What to do if you are experiencing difficulties making payments.

> Family violence support

Information on the support we can offer if you are experiencing or are affected by family violence.

> Pricing information

Information on the water and sewer charges across our region and our online pricing estimator.

> Non-residential customers

We provide specialist Environmental Protection Agency (EPA) approved services for non-residential customers.

> Customer Support forms

All of our customer forms are available to download and many of them can be submitted online.


> Information Statement and Special Meter Reads

Request an Information Statement and Special Meter Read via an online form.



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