Family Violence Support

We have a zero tolerance for violence which includes family violence and men’s violence against women.

We are committed to recognising and responding to family violence, and to providing support to our customers.

Our Board has endorsed our:

We understand that experiencing or an exposure to family violence can impact on your health and wellbeing.

We encourage customers to contact us if their ability to pay bills or manage their account has been affected.

Faults and InterruptionsStrategy 2030

We are an accredited White Ribbon Workplace. Faults and InterruptionsStrategy 2030The White Ribbon Workplace Accreditation Program recognises workplaces that are taking active steps to stop violence against women and create a safer and more respectful workplace.

Our White Ribbon accreditation is the result of 18 months of work involving everybody in our organisation.

The program provides a framework to examine policies, procedures, training and communication, then refine and implement new initiatives where necessary.

> Support services

There are many support services available to assist those affected – some of these are listed below:


Support Service Contact
Centre for Non Violence 03 5430 3000 or free-call on 1800 884 292
1800RESPECT - National Sexual Assault, Family & Domestic Violence Counselling Line

1800 737 732 (24 hours)

Safe Steps Family Violence Response Centre 1800 015 188 (24 hours)
MensLine Australia 1300 789 978
Police or Ambulance 000
Women’s Health Loddon Mallee 03 5443 0233 or free-call on 1800 350 233
Lifeline 13 11 14
Loddon Campaspe Centre Against Sexual Assault 03 5441 0430
Safe Relationships Project (same-sex domestic violence service) 1800 244 481
LGBTIQ Domestic Violence Information
Kids Help Line 1800 551 800
Aboriginal Family Domestic Violence Hotline 1800 019 123
White Ribbon Australia
Domestic Violence Resource Centre Victoria



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