Pricing Submission 2018

> Pricing Submission 2018

All Victorian water corporations have their services, prices and level of investment reviewed by the Essential Services Commission (ESC), the independent economic regulator.

The ESC’s role is to review our price submission every five years to ensure pricing, service levels and works programs are justified and costs and charges are fair. Customers in our region helped to inform our plan during our 18 month community engagement program with all customer segments.

The ESC approved our Pricing Submission 2018 on Tuesday 19 June 2018. This outlines our prices, service levels and proposed works program for the next five years, commencing 1 July 2018.

From 1 July 2018 our prices have been frozen for most services. Inflation is added to all Victorian water bills each year, currently 1.9 per cent. Prices will reduce by 1.9 per cent in 2018/19 before inflation is added, creating the price freeze were we are absorbing the cost of inflation.


> Pricing Submission 2018 Community Draft

A significant part of preparing our Pricing Submission was engaging with customers and demonstrating that our plans include what customers value and expect of us, as well as caring for our local communities and the environment. Our proposed pricing submission also considers being an efficient and sustainable business.

Our Pricing Submission 2018 Community Draft (PDF 8MB) is a summary of our proposals. It presents five Customer Outcomes that link to what we heard through customer engagement. It includes a survey that helped customers tell us what they thought about our proposed outcomes before we lodged our submission with the ESC. The survey has now closed but you can still provide us with your feedback.


> 2018/19 Pricing Estimator

Our pricing estimator is an online tool to help customers work out annual charges for residential customer water service, water consumption and wastewater service fees

The estimator displays prices for a five-year period from 1 July 2019.


> The Essential Services Commission

The Essential Services Commission (ESC) is the water industry's independent regulator. 

Its role is to review our Pricing Submission 2018 and ensure pricing, service levels and works programs are justified, and costs and charges are fair.



Pricing Submission 2018 Community Draft (PDF 8MB)


> Get in touch with us

Our Pricing Submission 2018 feedback period has closed but as part of our ongoing engagement with customers we welcome any thoughts you have in relation to our services and charges.

You can contact us by:

Mail: PO Box 2770, Bendigo DC VIC 3554
Phone: 1300 363 200 during business hours.


> Listening to customers

Community Draft Survey

Customer Pricing Forum (PDF)

General Customer Survey (PDF)

Major Trade Waste Customer Survey (PDF)

Minor Trade Waste Customer Survey (PDF)

Rural Customer Survey (PDF)

Palatability Survey and
Tap Water Taste Test

Lockington and Elmore Sewer Pricing
Community Forums




> Further information

Coliban Water Pricing Submission 2013-2018

Water Security Plans

Annual Report 2015/16




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