Pricing Submission 2018

> Pricing Submission 2018 lodged with regulator 28 September 2017

Thank you to all of our customers and stakeholders who have provided feedback that has been used to develop our final Pricing Submission. Our pricing submission has been lodged with the Essential Services Commission (ESC), Victoria’s independent economic regulator, who will now undertake a review process with final determinations due in mid 2018.

The Pricing Submission was informed by a detailed engagement program that included all of our different customer segments. Feedback and confirmation on what we have heard was obtained from customers at different stages of the engagement program, and has strongly influenced the outcomes that we are proposing. The submission reflects our focus on keeping customers’ bills down, while delivering the infrastructure and services our customers need.

A copy of the Pricing Submission is available on the ESC website or you can request a hardcopy from us.


> Pricing Submission 2018 Community Draft

A significant part of preparing our Pricing Submission was engaging with customers and demonstrating that our plans include what customers value and expect of us, as well as caring for our local communities and the environment. Our proposed pricing submission also considers being an efficient and sustainable business.

Our Pricing Submission 2018 Community Draft (PDF 8MB) is a summary of our proposals. It presents five Customer Outcomes that link to what we heard through customer engagement. It includes a survey that helped customers tell us what they thought about our proposed outcomes before we lodged our submission with the ESC. The survey has now closed but you can still provide us with your feedback.


> Pricing Submission 2018 Pricing Estimator

Our pricing estimator is an online tool to help customers work out what annual charges for residential customer water service, water consumption and wastewater service fees

The estimator displays the prices for the 10-year period from 1 July 2018 and shows the current charges for 2017/18 for you to compare.


> The Essential Services Commission

The Essential Services Commission (ESC) is the water industry's independent regulator. 

Its role is to review our Pricing Submission 2018 and ensure pricing, service levels and works programs are justified, and costs and charges are fair.

The Pricing Submissions 2018 must be lodged with the ESC by 29 September 2017.



Pricing Submission 2018 Community Draft (PDF 8MB)


> Get in touch with us

Our Pricing Submission 2018 feedback period has closed but as part of our ongoing engagement with customers we welcome any thoughts you have in relation to our services and charges.

You can contact us by:

Mail: PO Box 2770, Bendigo DC VIC 3554
Phone: 1300 363 200 during business hours.


> Listening to customers

Community Draft Survey

Customer Pricing Forum (PDF)

General Customer Survey (PDF)

Major Trade Waste Customer Survey (PDF)

Minor Trade Waste Customer Survey (PDF)

Rural Customer Survey (PDF)

Palatability Survey and
Tap Water Taste Test

Lockington and Elmore Sewer Pricing
Community Forums




> Further information

Coliban Water Pricing Submission 2013-2018

Water Security Plans

Annual Report 2015/16




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