Contact Us

> Easter office closure

Our office in Bridge Street, Bendigo, will be closed on Friday 30 March and Monday 2 April 2018 for Easter.

Faults, leaks and service difficulties can be reported at any time on 1300 363 200.

We wish you a happy and safe Easter break.


> Telephone


1300 363 200
General and billing enquiries

and 24-hour faults and leaks.

Telephone calls are recorded
for training and compliance purposes.


> Online form

Our Contact Us online form is available if you would like to ask a question or provide feedback.


> Email


> Postal address

PO Box 2770
Bendigo DC VIC 3554


> Office address

37-45 Bridge Street
Bendigo VIC 3550

Business hours 8am to 5pm

Public parking map

Location map (PDF 235KB)


> Fax

(03) 5434 1341


> Feedback

If you have some feedback or wish to make a complaint please contact us in writing via our online form, by email to or by telephone on 1300 363 200.

Further information about complaints and disputes is in our Customer Charters.

> Help with contacting us

Interpreter Service logo

Interpreter Service

If you require assistance in a language other than English, we provide a free interpreter service.

Contact the Translating and Interpreter Service (TIS) on 13 14 50 for assistance.

For this information in Burmese (Karen), Arabic, Chinese, Italian, German and Greek see our Translating and Interpreter Service PDF.

For further information see the Translating and Interpreting Service (TIS) National website.



National Relay Service logo

National Relay Service

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:

> TTY users phone 133 677 then ask for 1300 363 200

> Speak and Listen users phone 1300 555 727 then ask for 1300 363 200

> Internet relay users connect to the NRS then ask for 1300 363 200.




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