Accessibility help - contact us

Accessibility is very important to us. If you have any problems using this website or have any feedback or questions, please contact us on 1300 363 200 or email


> Web standards

We are committed to providing an accessible website to the widest possible audience. This website aims to conform to Web Content Accessibility Guidelines version 2 (WCAG 2.0), developed by the World Wide Web Consortium (W3C). This means:

  • The website is designed to display on all commonly used internet browsers
  • The site should work effectively with accessibility hardware and/or software
  • Web page sizes have been kept to a minimum to accommodate a range of connection speeds
  • Our web pages are scalable to accommodate various common screen resolutions
  • The site offers simple text resizing via the header
  • Print style sheets are provided to make printed pages clear and free from unnecessary material
  • Links are friendly URLs and have meaningful link text which can be read by screen readers
  • Images on this site have meaningful alternative ‘alt' tags which can be read by screen readers
  • All navigation on this site is fully accessible without Javascipt, Cascading Style Sheets or graphical images. The navigation is accessible to screen readers.


Downloadable PDF documents

This website has a number of documents that cannot be provided in HTML format. To assist users to download and share web content, some documents are available in Portable Document Format (PDF).

For downloadable documents, we indicate the file type and size.

You need a PDF viewer such as Adobe Acrobat Reader to read and access the information contained within PDF files. If you do not have a PDF reader you can download Adobe Acrobat Reader.

If you have difficulty accessing PDF documents on our website please contact us on 1300 363 200 or email and we will endeavor to provide it to you in a format that meets your needs.

Accessibility Help

In addition to the steps we have taken to make this website accessible, most people are likely to get the most accessible experience by customising their computer to suit their individual needs, eg: get the website read to them, change its colour scheme, or increase the size of its fonts.

The BBC’s My Web, My Way website is a comprehensive resource of how these customisations might suit you and covers personalising web settings for people with:

  • impaired or no vision
  • impaired or no hearing
  • language difficulties
  • difficulties using a mouse.

> Help with contacting us



Interpreter Service

If you require assistance in a language other than English, we provide a free interpreter service.

Contact the Translating and Interpreter Service (TIS) on 13 14 50 for assistance.

For more information see Translating and Interpreting Service (TIS) National website.


National Relay Service

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:

> TTY users phone 133 677 then ask for 1300 363 200

> Speak and Listen users phone 1300 555 727 then ask for 1300 363 200

> Internet relay users connect to the NRS then ask for 1300 363 200.



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