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Coronavirus (COVID-19)

We’ve created this page to inform our customers and community about coronavirus (COVID-19), in relation to drinking water and our position as a water utility.

For customers wishing to contact us, we encourage you to reach us by phone on 1300 363 200 during business hours, email or find information on this website for a range of payment information and online forms.

It is more important than ever to work as a community to get through these challenging times. Please look after yourself and each other.

We have developed this page from information provided by the Water Services Association of Australia (WSAA) – the peak industry body representing the urban water sector – as well as the best available information from the Victorian Department of Health and Human Services, the Australian Government Department of Health, the World Health Organisation and the Department of Environment, Land, Water and Planning (DELWP).

We will update this page as new information becomes available. 

Your water supply and sewer service

Questions and answers you may have about your water supply and sewer service

Worried about paying your bill?

We're here to help, please get in touch with us so we can discuss your situation

Related links

Links to other informative websites

Visiting our reservoirs

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