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We understand that coronavirus (COVID-19) may significantly impact household budgets and businesses.

If you are experiencing difficulty in paying your water and sewerage bill, please get in touch with us as soon as possible so we can discuss your situation.

We have a designated hardship program and offer flexible and affordable payment plans 

We have partnered with Anglicare Victoria who can help support your family with financial counselling and access to practical help. You can read more on Anglicare Victoria's Strengthening Communities page. You can also call them on 1800 244 323.

More information about our Stay Afloat program is here.

A Financial Counsellor can help you with:

  • avoiding bankruptcy
  • credit card and loan debt
  • debt collectors
  • gas/electricity disconnection
  • housing problems
  • mortgage defaults
  • referrals

Last updated on 29 Oct 2020
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