> Prices for 2016/17
All our prices for 2016/17 can be found in our Schedule of Fees and Charges 2016/17 (PDF 1.3MB).
The prices we charge are overseen by the Essential Services Commission (ESC), the economic regulator of the Victorian water sector.
Every five years we develop a plan that details our pricing pathway and the service outcomes we will deliver.
Our Water Plan 2013-2018 explains the prices and pricing structure for our services.
Learn more about the fixed charges on your account, why they are needed and where every $100 of your residential water bill goes
Learn more about your water bill with our easy reference-guide.
Use our online pricing estimator to calculate residential bill estimates for your household.
There are a variety of ways that you can pay your bill. These are all listed on the reverse of your water bill and on our Pay your bill web page.
Please call 1300 363 200 for a confidential discussion about payment options.
> Pricing areas in our region
Our region is divided into two separate pricing districts: Central and Northern.
Customers in each district pay a different rate per kilolitre of water used.
Fixed charges remain the same across both pricing districts.
The Government Water Rebate initiative was aimed at lowering household water bills across the state and delivering lower tariffs to customers in our region.