Coliban Water recognises the importance of protecting the personal information
of our customers and other stakeholders and appreciates the trust placed in
our business when you supply personal information to us. We are bound by, and
committed to the establishment and maintenance of operational practices that
will allow us to comply with the Information Privacy Principles (IPPs) outlined
in the Victorian Information Privacy Act 2000.
The IPPs form the basis of laws
introduced to strengthen privacy protection for members of the public. This
document explains in general terms, how we give effect to our privacy obligations
in handling your personal information and in particular explains why we collect
personal information and how we use and disclose it.
In this statement the expressions "we", "us", and "our"
are a reference to Coliban Region Water Corporation. The expression "personal
information" is used in this statement to refer to information or an opinion
about an individual whose identity is apparent, or can reasonably be ascertained,
from the information or opinion.
Collection of personal information
We collect personal information such as names and addresses to facilitate,
in accordance with relevant legislation, the provision of retail, urban and
rural water and wastewater services ("primary purpose").
Use and disclosure of personal information
Consistent with the primary purpose we use this information to carry out administrative
services such as preparing household water accounts and providing customers
with appropriate and timely information regarding our services. From time to
time we may use the information to survey customers but only in relation to
the services we provide and in order to determine means of service improvement
We may also use the information you provide for planning and reporting purposes,
in connection with the provision of customer services. In some cases, to allow
us to give effect to our statutory obligations, we may be required to disclose
personal information, such as pension numbers, to the Commonwealth or State
Government or their respective agencies.
We will not otherwise, without your consent, use or disclose your personal information
unless it would reasonably be expected that such purpose is related to our primary
function of providing water and wastewater services to your household, property,
or business, or where such purpose is permitted or required by law.
Accuracy of personal information
It is important that you provide us with full and accurate information to
enable us to continue to provide complete services or benefits to you. In some
cases, failure to provide correct and complete information to us may result
in the cessation of services being provided to you or your property
Where you become aware of any inaccuracies in our records, or your details change,
we request that you notify us as soon as possible.
Access to personal information
You may at any time request access to the personal information that is collected
or otherwise held or acquired by us in relation to you, or request a more detailed
outline of our policies with respect to the management of personal information
in general, by contacting us on 1300 363 200.
Alternatively, you may submit an application for access to your personal information
by email or by addressing your request in
writing to the Privacy Officer in accordance with the details provided below.
Consent to collection, use and disclosure
By agreeing to take services provided by Coliban Water for the provision of
water and wastewater you will be deemed to consent to the collection, use and
disclosure of any information provided in accordance with and for the purposes
outlined in this privacy statement.
PO Box 2770
Bendigo Delivery Centre 3554
1300 363 200
03 5434 1341
> Further information
Privacy Statement brochure (PDF 827KB)