> What is Trade Waste?
Trade Waste is any liquid matter that is discharged, emitted or deposited to our sewerage network as a result of any trade business or undertaking, and any other matter which our Trade Waste Officer declares to be trade waste.
For further information see our factsheet, What is Trade Waste? (PDF 228KB).
To discharge trade waste to our sewer network, businesses require consent or have a Trade Waste Agreement in place.
Trade Waste customers are classified as Minor or Major.
> Minor Trade Waste
Minor Trade Waste is trade waste discharge that does not exceed 5,000 kilolitres per year and where a pre-treatment system (grease arrester, acid neutralizer, silt trap, clay trap, peel trap, settling
tank, cooling pit, plaster trap or petrol/oil arrester)
Minor Trade Waste customers include takeaway food outlets with cooking facilities, schools with kitchen and science laboratories, hospitals, nursing homes, hotels/motels, cafes, butchers, bakeries, delicatessens, caterers, restaurants, canteens
and cafeterias, supermarkets, fast-food outlets,
ice-creameries and function centres with
commercial operating kitchens.
To become a Minor Trade Waste customer please complete and return our Trade Waste Application Form (Word document 117KB).
> Major Trade Waste
Major Trade Waste is trade waste discharge that exceeds 5,000 kilolitres per annum and/or has a significant impact on the operation of wastewater networks and treatment plants and reuse of reclaimed water and biosolids.
Major Trade Waste customers include food manufacturers, major hospitals, saleyards, commercial laundries, abattoirs and textile manufacturers.
To become a Major Trade Waste customer you should first discuss your proposal with us, review the Major Trade Waste Application Form (Word document 151KB) and submit a draft application for our review.
> Contact us
For all enquiries call 1300 363 200 or see our
Contact us page for more contact information.
> Trade Waste Customer Charter
The Trade Waste Customer Charter (PDF 2.79MB) details your rights and responsibilities, and also ours, for the management of trade waste.
Our charter was approved by the industry regulator, the Essential Services Commission (ESC), and came into effect on 24 September 2014.
For trade waste charges refer to our Schedule of Fees and Charges.
> Further information
Minor Trade Waste requirements
Trade Waste Acceptance Criteria (PDF 129KB)
Trade Waste Customer Service Code - Essential Services Commission (PDF 92KB)
> Application forms
Minor Trade Waste Application Form (Word doc 117KB)
Major Trade Waste Application Form (Word doc 151KB)
> Trade Waste factsheets
What is Trade Waste? (PDF 228KB)
Backflow prevention (PDF 170KB)
Commercial Kitchen Trade Waste (PDF 108KB)
Installation of a grease interceptor trap (PDF 98KB)
Motor vehicle trade tips (PDF 113KB)