Thursday 9 March 2017
We are currently upgrading some of the technology on our standpipe infrastructure.
While these upgrades will not prevent customers from accessing water, they may result in some standpipe customers receiving their monthly accounts later than normal.
As a result of this, the full extent of the monthly charges may not be displayed in customer's January accounts. Charges for this period may be shown in February or March accounts.
We apologise for any inconvenience this may cause.
The below standpipes will be closed on the following dates due to the upgrade works:
If you have any enquiries regarding standpipes or you have any trouble with your avdata key please call our Customer Support Team on 1300 363 200.
> Water carter permits
A water carter permit is required to take water from
any public standpipe if the standpipe is in an area under Water Restrictions By-Law No 12.
On approval, you will be given a permit to display on the windscreen of your vehicle, along with a permit card which must be presented if requested by an officer of Coliban Water.
Our Customer Support Team conduct random audits at standpipes to ensure water is being taken and used appropriately.
All water taken from any standpipe must be used in accordance with our Permanent Water Saving Rules and, any water restrictions in force at the time for the supply system to which the standpipe is connected.
Most standpipes in our region have an overhead hose that will fit inside of a 90mm pipe. This allows water carters to direct water into their tank.
Standpipe factsheet and instructions on using the standpipes and the Avdata access keys
> Hydrant / Fire Plug Access
Hydrants and fire plugs are only permitted to be accessed by the CFA within our region.
Individuals or businesses found to be doing so are in breach of the Water Act 1989 and could face prosecution.
> How much is the water?
Please see our Schedule of Fees and Charges to find out the cost of potable or recycled water from our standpipes.
For a list of standpipe locations in our region, who is responsible for their management and traffic management plans, click on the link above.
> Recycled Water
We have two recycled water standpipes: Avery’s Road, Eaglehawk, and Stanley Street, Spring Gully.
Please contact us for full details of the application process for accessing recycled water standpipes by calling 1300 363 200.
For further information see our Recycled Water page.
To apply, fill in an application and present it in person at our office in Bridge Street, Bendigo. Alternatively you can send completed forms through via email to firstname.lastname@example.org or in the post and we will contact you.
We have traffic management plans for all the open standpipes sites managed by us. It is a requirement that these plans are studied prior to entering or using the site.
Please contact the relevant local council for traffic management plans for standpipes that are not managed by Coliban Water.
> Department of Human Services – Food Safety
The Department of Human Services Food Safety Unit has Guidelines for drinking (potable) water transport in Victoria
It is a requirement under the Food Act 1984 that anyone carting water for human consumption or for any purpose connected with human consumption must register with their local council. If you are involved in transporting water for this purpose, please ensure that you meet all of the council's requirements.
> Further information
Keeping drinking water safe (Department of Health)
Private drinking water carters (Department of Health)