Pricing Submission 2018

> Tell us what matters to you

We are planning our future service standards and customer pricing from 1 July 2018. To help us do this we are gathering everything we have heard from our customers and we are seeking some further information to make sure we understand what customers value.

The Essential Services Commission, the industry regulator, wants to ensure all water corporations have effectively engaged their customers and communities in developing future plans. See the steps below that we are following to develop our Pricing Submission 2018.

> Community Engagement for Pricing Submission 2018

 

 

> The Essential Services Commission

The Essential Services Commission (ESC) is the water industry's independent regulator. 

Its role is to review our Pricing Submission 2018 and ensure pricing, service levels and works programs are justified, and costs and charges are fair.

The Pricing Submissions 2018 must be lodged with the ESC by 29 September 2017.

> Residential Customer survey

 

To assist us to understand more about our residental customers we have developed the online Residential Customer Survey. The information you share will be used to help us develop our Pricing Submission.

 

 

 

> Further information

Coliban Water Pricing Submission 2013-2018

Water Security Plans

Annual Report 2015/16

 

 


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