Customer Support

> Your account

Pay your bill, understanding your bill, change your details, payment difficulties, pricing information and Customer Support Forms.


> Overflow Relief Gully

Information on identifying and checking the Overflow Relief Gully (ORG) outside your home, designed to release sewage overflow in event of a blockage.

> Understanding
your water use

Information on unexplained high consumption, undetected leaks and how to keep track of your water usage.

> Bushfire readiness and your local water supply

Information on being prepared in the event of a bushfire impacting on our ability to maintain your water pressure or to supply water.

> Customer Support forms

All of our customer forms are available to download and many of them can be submitted online.


> Building and developing

Information for land owners and developers on planning applications, mains extensions, connections, building over assets and easements.

> Faults, leaks and
service difficulties

Report a fault, leak or service interruption and what we will ask you.


> Trade waste

Our Trade Waste Customer
Charter details rights and responsibilities for the
management of trade waste.


> Planned works and Interruptions

Information on current planned works and projects to repair and upgrade our systems.

> Rural

Information on our rural system, licences, application forms, transfers, ordering water and channel rosters.

> Drinking water
and water quality

Information about our region’s water supples, water quality, Safe Drinking Water Act, Australian Drinking Water Guidelines.

> Publications

A-Z Fact Sheets
Annual Reports
Customer Charters
Newsletters

Frozen Meters and Pipes

Information for customers on how to protect their water meters and pipes from freezing during the cold weather months.

 
 

 

 

 

 

 


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